Psychologically safe environment
Located in: Organization
Originally introduced by Amy Edmondson but popularized by Google.
Google has some suggestions on how manager's can create psychologically safety on their teams:
- Demonstrate engagement
- Be present and focus on the conversation
- Ask questions with the intention of learning from your teammates
- Respond verbally to show engagement
- Show understanding
- Recap what’s been said to confirm mutual understanding/alignment
- Avoid placing blame and focus on solutions (“How can we work toward making sure this goes more smoothly next time?”)
- Be inclusive in interpersonal settings
- Share information about your personal work style and preferences, encourage teammates to do the same
- Step in if team members talk negatively about another team member
- Be inclusive in decision-making
- Solicit input, opinions, and feedback from your teammates
- Don’t interrupt or allow interruptions
- Explain the reasoning behind your decisions
- Show confidence and conviction without appearing inflexible
- Invite the team to challenge your perspective and push back
- Model vulnerability; share your personal perspective on work and failures with your teammates
- Encourage teammates to take risks, and demonstrate risk-taking in your own work